Our Guarantee & Warranty - Brock Garage Doors Fort Worth

The Brock Garage Doors Fort Worth Guarantee

When we tell you a garage door repair in Fort Worth is done right, we put it in writing. That’s not a slogan, it’s a contract. Every repair we complete carries our 365-Day Done Right Promise: if the repair fails within a full year, we come back and make it right at no charge. No fine print, no pro-rated nonsense, no argument about whose fault it was. Wade Mercer, owner of Brock Garage Doors Fort Worth, stands behind this guarantee personally because it’s the only way a garage door company should operate. You get the promise in writing before your technician starts, and it stays valid for 365 days after the job is finished.

Call (682) 730-8314

What’s Covered

• Workmanship for 365 days. If a repair we made fails within one year of the service date, we return and correct it at no charge.
• Written pricing before work begins. The number you approve on paper is the number on the invoice. Always.
• Clean job site. We haul away old parts, broken springs, and debris. Your garage looks better when we leave than when we arrived.
• Background-checked, uniformed technicians. Every tech who steps onto your property has passed a background check and wears a Brock uniform so you know exactly who you’re letting in.
• On-time arrival. We give you an arrival window, and we hit it. If something outside our control delays us, you hear from us before you have to wonder.
• Honest diagnosis. We tell you what’s actually wrong, not what generates the biggest invoice. If a part has life left in it, we say so.
• Free second visit if a repair fails. That’s not a fee item, not a negotiation. It’s part of every job we do.

How Much Does a Garage Door Repair Cost in Fort Worth?

What Happens If Something Goes Wrong After the Repair?

You call us. That’s it. The 365-Day Done Right Promise means we return and correct any covered repair that fails within a year, at no charge. The promise is in writing on every job, so there’s no ambiguity about what’s covered. We don’t make you fight for it, we don’t charge a trip fee, and we don’t try to sell you an upgrade while we’re fixing our own work. Wade Mercer built Brock Garage Doors Fort Worth on the idea that a guarantee should work the same way for the homeowner as it does for the contractor. If it’s not done right, we make it right.

And on the rare occasion where something slipped past us, the return visit is free. Not discounted. Free. That’s the difference between a verbal assurance that evaporates after the truck leaves and a written promise that binds us.

How Is Brock Garage Doors Fort Worth Different From Other Garage Door Companies?

Most companies measure success by how many jobs they close. We measure it by how many calls we don’t get back. A return call for the same issue means we failed, not that we get another chance to invoice. That’s the discipline of The Garrison Standard, the operational code we agreed to when Wade Mercer joined the Garrison Partners network. It means arrival windows we honor, pricing we hand over in writing, a clean site, and a one-year guarantee on every repair. We’re an independently owned and operated Fort Worth business. The Standard keeps us accountable.

Our technicians train on eight major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. That matters because a Raynor torsion system and a Genie opener don’t fail the same way, and they shouldn’t be repaired as if they do. When you call Brock, you get a technician who knows the specific equipment on your garage, not a generic workaround applied to every door in the neighborhood.

Does the Guarantee Cover Parts and Labor?

Our 365-Day Done Right Promise covers our workmanship and the parts we install, for a full year from the service date. If a covered repair fails within that window, we return and correct it at no additional charge. The guarantee is issued in writing on every single job. You’ll have a copy in your hand before our technician starts work, and we keep a record on file too. No verbal promises, no “trust me” handshakes. Paperwork, every time.

What If I’m Not Happy With the Workmanship, Even If Nothing Fails?

Tell us. Our satisfaction promise is simple: if you’re not satisfied with how the job looks, sounds, or performs, we come back and make it right. That starts with a phone call to (682) 730-8314. A real person answers around the clock, including nights, weekends, and holidays. No voicemail tree, no callback queue. You’ll explain the issue to a human being who can schedule your return visit. If the repair is covered under our 365-Day Done Right Promise, the return visit and the correction are free. If it’s something outside the original repair, we’ll give you a written price before touching anything.

Our Satisfaction Promise

Here’s the process, in plain steps. First, you call and tell us what’s wrong. That’s the hardest part for most homeowners, and it shouldn’t be. Second, we schedule a return visit at a time that works for you. We hit our arrival window. Third, we diagnose the issue and tell you honestly whether it’s covered under the 365-Day Done Right Promise. Fourth, if it’s covered, we fix it at no charge. If it’s not covered, we hand you a written price before any work starts, and you decide. That’s the whole thing. No arbitration, no escalation phone tree, no “your call is important to us” hold music. Wade Mercer runs Brock Garage Doors Fort Worth the way he’d want a contractor to treat his own garage: straight answers, fixed prices, and a guarantee that means something.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. We’re licensed and insured, and our insurance protects homeowners from liability while our technicians work on your property. That’s the real backing behind every written promise we make. If something goes wrong on a job, the coverage is there. Combined with our 365-Day Done Right Promise, it means you’re protected two ways: the paperwork protects you from bad workmanship, and the insurance protects you from accidents. Both are active on every job we do in Fort Worth. Ask to see proof of insurance when we arrive. We’ll show it to you.

Does the Guarantee Transfer If I Sell My House?

The 365-Day Done Right Promise covers the repair, not the person. If you sell your Fort Worth home within the guarantee window, the new homeowner can call us and the guarantee still applies. We keep records by address, not by name. That’s a small detail, but it tells you something about how we think about guarantees. They should attach to the work, not disappear when the paperwork changes hands.

What Brands Do You Guarantee?

All of them. Our technicians train on LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor systems. The 365-Day Done Right Promise applies regardless of brand. Whether you have a Chamberlain belt-drive opener that’s been chugging along for a decade or a Raynor door that finally ran out of patience, the guarantee is the same. Written price first. Clean site. One-year coverage on the repair.

Will the Price Change Once You See the Door?

No. The price we hand you in writing before work starts is the price on the invoice when we’re done. If we discover additional problems during the repair, we stop, show you what we found, and give you a new written price for the additional work. You decide whether to proceed. There is no scenario where you get a surprise invoice. This is written into The Garrison Standard, and it’s been the way Wade Mercer runs Brock Garage Doors Fort Worth from day one. Call (682) 730-8314 and we’ll give you an honest estimate over the phone, then confirm it in writing before any work begins. Estimates are free.

Do You Charge for a Return Visit If the Repair Fails?

No. If a covered repair fails within the 365-day window, the return visit and the correction are free. That’s the entire point of the Done Right Promise. We don’t believe in charging homeowners for our own mistakes, and we don’t bury a “trip fee” in the fine print. The guarantee says what it means: if it’s not done right, we make it right. At no charge.

Can You Come Today?

Yes. Garage door problems don’t wait for business hours, and neither do we. A live person answers calls 24 hours a day, seven days a week, including holidays. When you call (682) 730-8314, you’ll talk to a real human being who can schedule your repair. We maintain rapid response times across Fort Worth because we know a garage door that won’t close isn’t a nuisance, it’s a security problem. A door stuck open at midnight is an invitation. We treat it that way, and we get a technician to you fast. Repairs are often completed same-day, and every job gets a written price before work begins.

Garage Door Cable Repair in Fort Worth: What You Should Know

Garage door cables are the steel wires that run along both sides of your door, connecting the bottom brackets to the spring system. When a cable snaps, the door often jams or hangs crooked, and trying to open it by hand can be genuinely dangerous. The door can suddenly drop under its own weight. If you hear a bang and find a frayed or snapped cable, don’t operate the door. Call us. Most cable repairs in Fort Worth run $150 to $275, depending on the cable type and whether the drum needs replacement. A technician will inspect both cables, not just the broken one, because cables wear together and the second one is usually close behind. The repair is covered by our 365-Day Done Right Promise, in writing, before the job starts. Call (682) 730-8314 for an estimate. Estimates are free, and a real person answers around the clock.

Garage Door Opener Repair in Fort Worth: What You Should Know

Opener failures usually show up as grinding noises, a door that reverses midway, a motor that hums but doesn’t move, or a remote that stops responding. Sometimes the fix is as simple as realigning the safety sensors or replacing a worn gear. Other times the circuit board has failed and the opener needs partial replacement. Fort Worth’s summer heat is hard on opener electronics, and we see more motor failures in August than any other month. Most opener repairs run $125 to $350 depending on the part. We service LiftMaster, Chamberlain, Genie, Craftsman, and Raynor openers, and every repair gets the written 365-day guarantee. Call (682) 730-8314 and we’ll give you an honest estimate over the phone. A live person answers 24/7, including holidays.

Garage Door Spring Repair in Fort Worth: A Word of Caution

Torsion springs are the thick coiled springs mounted above the door that bear most of the lifting load. They’re under extreme tension, and when one fails, it sounds like a gunshot in the garage. Do not attempt to replace or adjust a torsion spring yourself. The tension in one of these springs can cause serious injury or death if released improperly. This is not a DIY job. A trained technician has the specific winding bars and safety procedures to do the job without anyone getting hurt. Most spring replacements in Fort Worth run $180 to $340 for a standard double door, including parts and labor, and the repair is covered by our 365-Day Done Right Promise in writing. If you hear a bang and the door won’t lift, call (682) 730-8314. A real person answers around the clock, and we’ll get a tech to you fast.

Get Your Written Guarantee on Every Repair

Every job we do in Fort Worth carries the 365-Day Done Right Promise. That’s not a promise we make in a commercial and forget. It’s handed to you, in writing, on every repair, before the work starts. If the repair fails within a full year, we return and correct it at no charge. Wade Mercer built Brock Garage Doors Fort Worth on this guarantee, and it’s backed by our license, our insurance, and our name. Call (682) 730-8314 for a free estimate. A live person answers 24 hours a day, seven days a week, including holidays. We’ll give you an honest price, hand it to you in writing before any work begins, and stand behind it for a full year.

Written by Wade Mercer, Owner at Brock Garage Doors Fort Worth, serving Fort Worth and Tarrant County.